1. Privacy Commitment

At New Treasure Loto-au, we are committed to protecting your privacy in accordance with Australian privacy laws. This policy explains how we collect, use, and safeguard your personal information when you use our lottery services.

2. Information We Collect

To provide our lottery services, we collect:

• Personal identification details (name, date of birth, address)
• Contact information (email, phone number)
• Payment details for ticket purchases and prize payouts
• Game play history and preferences
• Device and technical information for security purposes

3. How We Use Your Information

Your information helps us provide and improve our services:

• Process lottery ticket purchases and prize claims
• Verify your identity and age (18+ only)
• Prevent fraud and ensure game integrity
• Communicate important service updates
• Provide customer support and respond to inquiries

4. Information Sharing

We may share your information with:

• Payment processors for secure transactions
• Regulatory authorities when required by law
• Prize fulfillment partners for major winnings
• Service providers who assist our operations (under strict confidentiality)

5. Data Security

We implement robust security measures including:

• Bank-level encryption for all transactions
• Secure servers with restricted access
• Regular security audits and monitoring
• Employee training on data protection

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access and request a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

Contact our Privacy Officer at [email protected] for any privacy-related inquiries.

7. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified to registered players.

Last updated: 15 April 2025